System-level work from 10+ years at the intersection of design and engineering. Each case study starts with a broken process, a missing tool, or a team that needed more than it had, and ends with what changed.
Built F&G's first design system from scratch: OKLCH color tokens, a component library, contribution guidelines, and self-service tools for non-technical teams.
Four tools that took routine requests out of the design queue by building the brand's rules into the tool itself.
Rebuilt a 3-day manual production process into a 15-minute automated system, without adding headcount.
Redesigned the policy annual statement journey and moved it to digital.
Founded F&G's UX function and grew it on a documented design-ops framework and documentation standards.
Smaller projects and earlier roles, each with its own write-up.
A closer look at one of the self-service tools: partner agents build their own on-brand ads, removing a multi-day designer bottleneck.
Turned 100+ pages of underwriting tables into an interactive guide. Agents enter a few numbers and see a client's likely underwriting class.
Built a central platform that let account teams spin up personalized client microsites in hours, faster than any printed alternative.
Rebuilt a WordPress-backed agency site on a headless architecture, cutting load time by 97% without sacrificing CMS flexibility.
An interactive holiday campaign that performed well enough that the client requested a clone for their own customers.